A couple claim their £2,000 all-inclusive easyJet holiday was ruined when they were served "grim" meals that "looked like dog food".
Since they didn't enjoy their food, they ended up paying an extra £600 on meals elsewhere.
Erin Wells and Jordan Evans travelled to Crete, Greece in September for a 10-night stay to celebrate their birthdays.
The pair, who paid £2,218, chose the four-star hotel for its array of positive reviews but claimed the reality was far from the truth.
In addition to issues with food, Erin and her partner Jordan, 25, say their room flooded from the shower and that the pool and sun loungers were "full of mould".
The 24-year-old hospital administrator said she didn't set foot in the pool once due to fear of falling ill from the "disgusting" facilities.
Disappointed, Erin claims the entire hotel is a "health hazard" that needs to be removed from easyJet's website and that their stay was a "living hell".
Erin, from Milton Keynes, Buckinghamshire, said: "We were very excited to go on holiday.
"Most of the reviews were positive, we thought it was going to be lovely. It was our joint birthday present.
"We went down for lunch and saw nothing was labelled, there was just unmarked meat.
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"Later on into the holiday I went up to one of the chefs and asked what the meat was and she opened the container, picked up a piece of the meat, ate it and said "well I think it's chicken".
"We didn't know what we were eating. We only ever had the desserts once because they were so grim, they were pretty rank.
"Nothing was marked so you didn't know what you were eating. They were just sat out at room temperature. Nothing about them was appealing.
"They were inedible. The food as a whole was just disgusting. They look like dog food. It's not even like they were trying to make the food look presentable.
"I wouldn't even serve the food to a dog. Even though we paid for all-inclusive, we ended up spending £600 on food and drink while we were out there because the food was so bad. We only ate at the hotel a couple times."
The couple didn't spot issues when they first arrived as they went straight to bed, only noticing things the following day.
Erin said: "When we arrived, we just went straight to our room because we were just so tired. It wasn't until the next morning that we noticed things.
"That morning, I noticed our shower kept flooding. As soon as you had a shower, the water would leak out into the room.
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"I thought the issue was just with our room, but it wasn't until we started talking to other couples there that we realised all of the rooms flooded."
Disappointed, Erin said she and Jordan were "looking forward to going home" after their dream holiday fell short of their expectations.
Erin said: "Quite frankly the whole hotel was a health hazard from the food to the pools. Nothing was clean or sanitary.
"I didn't get in the pool once because it was so disgusting. There was mould all around the side of the pool and sunbeds.
"We were there for ten days and never saw anyone clean that pool.
"I can't believe they're still open, it was just disgusting. If I'd got in, I'd have probably got ill.
"We had spent all this money and it was a living hell. It makes me sad to think people are now booking that hotel and are going through what we went through.
"It was a holiday from hell. We were looking forward to going home.
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"The photos they're putting out are just so far from what it's actually like there. They're seriously misleading.
"A full refund would be great but I don't feel we're going to get that. I just want them to consider taking that holiday off their website."
An easyJet holidays spokesman said: "We're sorry to hear Erin didn't have the holiday experience she expected.
"We are in contact with Erin to offer a gesture of goodwill and understand what went wrong so that we can investigate these directly with our hotel partner."
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