Hundreds of households in Ballingry have yet to make the switch to benefit from a major broadband upgrade.
The scheme is part of a major £810,000 upgrade by Openreach, which covers around 90 per cent of properties in the area giving 2,700 homes and businesses new access to Full Fibre.
But despite the potential for faster and more reliable internet, hundreds have not yet switched over.
Robert Thorburn, Openreach’s partnership director for Scotland, said: "Most of Ballingry is covered by Full Fibre, but many residents and businesses haven’t yet made the switch.
"It’s not automatic – you need to place an order with your chosen provider."
Full fibre offers significant improvements in speed and reliability, supporting multiple devices and high-demand usage, which is especially important for remote working and households with lots of internet traffic.
Mr Thorburn said: "The difference in speed and reliability can be significant, especially for busy households or people working from home.
"We want to make sure everyone knows what’s available and how to get it.
"Openreach is committed to building the best full fibre network, and doing it sustainably is crucial for our business, the communities we serve, and the environment we all share.
"As part of our ‘Let’s Reach Zero’ strategy, we aim to lower our carbon emissions, use less and waste less material, and protect nature wherever we operate."
The technology behind full fibre is designed to support the growing digital needs of modern life, from HD streaming and online gaming to video calls and home working.
Users can check whether their property is eligible for an upgrade by using Openreach’s full fibre checker.
With the right investment conditions, Openreach believes it can reach as many as 30 million homes and businesses by the end of the decade.
Upgrading to full fibre is not automatic; residents and businesses need to place an order through their chosen internet provider to access the newer technology.
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