A DALGETY Bay firm is facing questions from customers still waiting for refunds after buying tickets for a Halloween event that was cancelled.

Solasta Events, run by mother and daughter team Frances Davidson and Nicole McCann, organised a family-friendly weekend at Lochore Meadows on October 29-31.

Unfortunately they had to cancel Spook'Ore due to bad weather and promised full refunds to all who had bought tickets.

However one customer, Joanne Irving, told our sister title, the Dunfermline Press: "I've heard nothing at all and have now contacted my bank to try and reclaim the money that way.

"It was horrific weather so I can see why they cancelled but that was October, we're now in February and I still haven't got a refund.

"I spent £30 on tickets for myself, partner and stepson. It’s not loads but I could see that being really frustrating for families that struggle and don’t often have money for a wee treat.

"I know some people are waiting on over £100."

Joanne, formerly from Dunfermline and now living in Cowdenbeath, said she contacted Solasta in December and again in January, adding: "The Facebook page advised that they will be issuing full refunds but months later I and many others have still not received a refund.

"I have made numerous attempts at contact to find out when I will receive a refund but am now only receiving generic automated replies on Facebook messenger, they have also now turned off comments on Facebook which is very concerning.

"On the Facebook page for Spook’Ore you can see that other people have the same frustration with lack of communication and not receiving the refunds months later."

Solasta, who say they are an events management company with 20 years experience in the industry, organised family-friendly Spook'Ore – with fancy dress, pumpkin picking, a funfair and drive-in movies for kids – and the more chilling Horr'Ore for over-16s and adults, including a 'terrifying' woodland walk and drive-in horror movies.

Due to "deteriorating weather conditions" Spook'Ore was cancelled for all three days although Horr'Ore and the drive-in movies went ahead.

The company added they were "completely gutted".

Later, after "looking at the level of refunds required", Solasta suggested that, instead of money back, customers get a ticket for an Alice In WondORe land event to take place at Lochore at Easter, or passes for Horr'Ore or a Christmas festival in 2022.

They added: "By considering this, you will be assisting us to get through this financial situation caused by undeniable dreadful conditions."

On Facebook Solasta said the event had "cost us an enormous amount of money" and that they had received online "abusive, demanding and derogatory comments" from customers.

They added: "Please be assured this is a minority situation as most comments have demonstrated both understanding and patience which is very much appreciated.

"We are a professional business with no intention of withholding any monies and hope to have all refunds processed as soon as possible."

Some have received their money but it's unclear how many refunds are outstanding.

The Press asked the company for an update but have had no response.

Messages to the Spook'Ore Facebook page were met with an automated reply: "We are continuing to process your refunds.

"Delays have been caused due to technical issues with the payments platform and some refunds are taking longer than expected.

"We are continuing to process refunds until everyone who booked a cancelled event has received their money.

"We understand the inconvenience of this delay and thank you for your patience."

Lochore Meadows Park Manager Ian Laing confirmed that any refunds for the event should be pursued with the event organisers.