CHANGES have been made to Fife Council's IT systems after primary school pupils were able to go online and view "inappropriate content".

A red flag was raised in the Cowdenbeath area and the local authority have now acted, citing it as a "good example" of listening to feedback and making improvements.

A report to the area committee states: "Following a complaint about primary school children being able to access inappropriate content online, Fife Council's BTS (IT) adapted the way in which pupils connect to the internet (child safe search engine), thus preventing future re-occurrence."

In a report addressing complaints about the council, it also said they'd learned to improve their service following criticism of a lack of provision online about ordering commemorative plaques and the call answering and wait times into the contact centre.

It added: "Where complaints were about the actions of employees (behaviour, poor driving, wrong information provided, process / procedure not followed etc), the complaint has been addressed directly with employees so they are aware of the impact on their customers."

Councillors will be told that staff shortages at the contact centre have had an effect and "will continue to impact upon performance".

The council responds to more than seven million contacts from customers across the Kingdom every year and the report said that, based on surveys, people were "generally satisfied with the services the council provides".