WHEN the RBS closed their branch in Cowdenbeath the town became included on the mobile banking circuit that serves far too many areas throughout Fife.
Customers were assured that their banking services would still be met through this facility, but, having used it, I'm afraid I found it wanting in many areas.
The extremely small van that they use is overcrowded if there's more than three people in it, which also leads to a great lack of privacy.
They can't provide you with a statement, but they can show you it on screen (privacy issues again), and the money you deposit doesn't reach your account until 48 hours later.
Also, as there is a couple of steps into the cupboard on wheels, it is fairly inaccessible to disabled people, absolutely shocking in this day and age.
The RBS needs to take a long hard look at itself for still considering itself the Royal Bank FOR Scotland.
ERIC TRAVERS,
Gellatly Road,
Dunfermline,
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