THE RBS has refused pleas to keep Dalgety Bay and Cowdenbeath branches open but have offered up alternative banking solutions.

RBS refused calls from Murdo Fraser, the Mid Scotland and Fife MSP, to consider reversing their decision to close branches in Dalgety Bay and Cowdenbeath, but have offered up comprehensive alternatives for existing customers.

Personal and Business Banking CEO, Les Matheson, has written to Murdo explaining their decision and what customers in the area can expect over the next couple of months.

RBS confirm, in a letter, that a reduction in those using branches at Dalgety Bay and Cowdenbeath has resulted in their closure. 

However, contingency measures will include the provision of RBS TechXperts in-branch to help customers access digital services. 

RBS have also stated that customers will be able to complete simple transactions at the Post Office whilst there are also plans to offer a mobile banking branch in both Dalgety Bay and Cowdenbeath.

Murdo Fraser is urging customers in both locations to get in touch with RBS to learn more about how they can bank alternatively, be it over the phone or online.

Commenting Murdo Fraser said: “Whilst it is still hugely disappointing that RBS will not consider reversing their decision to close the Dalgety Bay and Cowdenbeath branches it is encouraging to learn more about their plans to lessen the impact to customers in the area.

“I would encourage RBS customers to speak to in-branch advisors about online banking, phone banking, the new services offered at the Post Office and the likely timescale and schedule for using mobile banking services. It’s important that customers are not left in the dark when the doors finally close in Dalgety Bay and Cowdenbeath. 

“Ultimately nothing can replace the convenience of having a physical presence on the high street and I would hope that the latest raft of bank branch closures are the last.”

The Cowdenbeath closure plan follows the loss of the Kelty branch last year.

It means that the nearest RBS branch will now be in Dunfermline, which has concerned local MPs, MSPs and councillors, who are concerned about how it will especially effect senior citizens.